Validity of the sales contract, product and price information
These terms and conditions apply to purchases of goods from the Kiisupusa.com online store. The prices of products sold in the online store are shown next to each product. All prices are in euros; payment in other currencies is not possible. Information about the goods is presented in the online store directly alongside the goods.
Placing an order
To order goods, add the desired products to the shopping cart. To complete the order, fill in the required fields. The amount payable is then displayed on screen and can be paid by entering your bank card details.
The contract enters into force once the amount payable has been received in the online store’s bank account. If the ordered goods cannot be supplied because they are out of stock or for any other reason, the buyer will be notified at the earliest opportunity and the sum paid (including delivery costs) will be refunded without delay, but no later than 14 days from the sending of that notice.
Delivery
Goods are shipped to all European Union member states. Delivery is handled by Omniva. Shipping costs are borne by the seller. Shipments within Estonia generally reach the destination chosen by the buyer within 10 working days of the sales contract entering into force. Delivery outside Estonia takes place within 20 calendar days.
Right of withdrawal
After receiving the order, the buyer has the right to withdraw from the contract concluded in the online store within 14 days. The right of withdrawal does not apply where the buyer is a legal person.
To exercise the 14-day right of return, the ordered goods must not be used in any way beyond what is necessary to establish their nature, characteristics and functioning — that is, in the manner that would be permitted when examining goods in a physical store. If the goods have been used for any other purpose, or show signs of use or wear, the online store has the right to reduce the refund in proportion to the reduction in the value of the goods.
To return goods, send notice of withdrawal to ek7691@gmail.com no later than 14 days after receiving the goods. In the email, state your name and the products you wish to return.
The online store may withhold the refund until it has received the goods back, or until the buyer has supplied proof of having sent them back, whichever happens first. Where the buyer has expressly chosen a delivery method other than the cheapest standard delivery method offered by the online store, the online store is not required to refund any costs exceeding those of the standard delivery method. The online store has the right to withdraw from the sale and reclaim the goods where the price shown in the online store was, through error, significantly below the market price of those goods.
Liability for defects
The online store is not liable for defects arising after the goods have been handed over to the buyer.
Where goods purchased from the online store have defects for which the online store is liable, the online store will repair or replace the defective goods. If the goods can be neither repaired nor replaced, the online store will refund all sums paid under the sales contract. The online store responds to a consumer complaint in writing, or in a format that can be reproduced in writing, within 15 days.
Direct marketing and processing of personal data
The online store uses the personal data entered by the buyer (including name, telephone number, address, email address and bank details) solely to process the order and dispatch the goods to the buyer. The online store transfers personal data to the company providing the transport service in order to deliver the goods.
Dispute resolution
If the buyer has a complaint concerning the online store, it should be sent to ek7691@gmail.com or raised by telephone on +372 53 678 172. If the buyer and the online store are unable to resolve the dispute by agreement, the buyer may refer the matter to the Consumer Disputes Committee (Tarbijavaidluste komisjon).